FAQ

Amp-Up Your Resume is one of the leading Australian online and professional resume writing service companies. We’ve been in this business for 10+ years, reviewing thousands of resumes and assisting over 10,000 applicants secure interviews. We are fully committed to helping you identify and best articulate your professional branding. We offer high quality resume writing services to help you stand out in today’s ultra competitive job market. In addition, we also offer cover letter, LinkedIn profile development, and key selection criteria writing services.

Our customer support team is located in Sydney, NSW. We have a team of dedicated writers located in Hobart, Perth and Brisbane. Additionally, we also provide services to clients in major Australian  cities, such as Melbourne, Canberra, Gold Coast and Adelaide.

We work with clients online and/or by phone at a mutually convenient time. Our clients prefer online services so they can work around their schedules while keeping costs down. If there is something we need clarity on that would be best discussed over the phone, we would contact you to arrange a mutually convenient time to do so. 

Yes, you can avail our services from anywhere in the world!

One of our strengths is being location independent. We provide services to clients migrating to Australia from countries such as New Zealand, Singapore, China, South Africa, the U.K., and the U.S. 

We only provide services in English (Australian English, to be exact), so if you’d to get your resumes written in English, we’re at your service. 

The privacy of our clients is very important so we don’t share examples of our work.

But we can send samples of our style and layout to your nominated email (in jpg or png format).

Remember that the look and feel of our resumes are our intellectual property. Our design should not be replicated without our consent.

Also, we don’t offer fancy resume designs. What we provide is a layout proven to pass automated resume scanners (or called Applicant Tracking System or ATS). These are used by large companies to match keywords on your resume against the job requirements. This means we don’t use tables, graphics and text boxes.

Yes. At zero cost, we’ll assess your resume, offering you with an objective and personalised critique from trusted experts. We’ll also provide customised suggestions on how to make your resume stronger. Send us your existing resume and you’ll receive your expert review within 1-2 business days.

No. Not everybody requires a professional help with their resumes. That being said, we ask our clients to send us a copy of their current resume for us to assess if there’s a need for a complete rewrite. If your resume is already good to go, we’ll surely keep you informed.

We have different resume writing packages. Whether you’re a school leaver or a C-Suite Executive, we’ve got you covered. Be sure to check our resume writing packages here.

Our resume writing packages come with a free one-page cover letter (around 500 words). We first ask if you’d like us to prepare a generic or targeted cover letter. Additional words in excess of the free 500 words are charged separately. 

No problem at all. We’ll send you our client questionnaire and/or additional questions via email for us to flesh out your work experience, qualifications, achievements and career goals.

We have a small team of Australian writers from a wide range of sectors. These industries include Marketing, Communications, Construction, Engineering, Healthcare, Finance, Accounting and Information Technology (IT). We allocate jobs to our writers based on their sector specialisation. For example, clients with technical background are assigned to our writer who had worked previously at a global tech company.

Some larger resume writing agencies have numerous writers, which means more overhead, translating to higher rates to make up for this expense. We are essentially a small team that works out of two offices (as of 2020), so we don’t have significant expenses to worry about. These means we’re able to lower our rates versus other higher-end resume agencies.

Those higher-end resume agencies usually charge $350 for a basic resume, which is already more expensive than our senior executive package.

You information remains with us only. It’s never shared with any other third party companies or individuals. We’ll never provide your sensitive information to others. This same policy applies to your billing information. We use SSL security to ensure the safety of your transactions with us.

First drafts are ready in 3 business days (Sundays not counted, as our Writing and Editing Teams are off). If you require an urgent service, we charge a minimal fee ($68) to produce your documents within 24-48 hours. This is ideal for those very important job applications that are closing soon! Once you’ve received the initial drafts, we require you to immediately review the documents. We then work on the changes within 24-48 hours of your email.

In Microsoft Word format, sent as attachments to you via e-mail. You can edit this resume on your own in the future and as necessary. We can also send a pdf copy, upon request.

If you haven’t updated your resume for a long time, or if you don’t have any previous resumes, we’ll require you to complete our client questionnaire to serve as our basis to prepare your new document.

This step requires time but it’ll make things easier. It’s also highly effective in helping you understand your unique differentiation.

We’ll then review your inputs and may interview you by phone if there are incomplete details. Beyond this, your only participation is to provide feedback on your new application documents.

Please send the application pack with the selection criteria to be addressed. You can also send the link to the job ad. We need a copy of your current resume as well.

We’re not held responsible for any applications that are missed out. In as much as we’re flexible in meeting your deadlines, we’re not held accountable for any missed deadlines once the final copy of the selection criteria has been sent out to you.

We never make any guarantees that our resumes will secure job interviews. Be wary of resume writing companies that offer this guarantee as this is just a marketing gimmick. While while we take every step to create the best possible resume for you, we can’t guarantee the factors that we can’t control. For example, when you apply for jobs you’re not qualified for or when you submit a job application where other more qualified applicants apply.

Writing a bespoke resume for you is very labour intensive. It takes our resume writers 4 to 8 hours per client job. This doesn’t include the time spent on client consultation via email or phone. There’s a great deal of research and planning involved in resume writing. The specialised expertise of our team is also reflected on our prices. Also included is the time spent by our internal proofing team to ensure all documents are free of any spelling and/or grammatical errors.

Unfortunately, we don’t offer discounts due to reasons mentioned above. 

We can definitely prepare different resume and cover letter versions for you (fees apply). This is useful if you’re applying for roles in different industries. Though if you’re pursuing opportunities within the same sector, then you should be able to use the same resume. We just need to customise your cover letter for each application according to the job requirements. Click here if you need a second cover letter version.

We’ll create your documents based on the information supplied at the time of initial consultation as well as the content of your resume questionnaire and other provided documents. If you submit large volumes of additional info or supplemental documents once work has already started, additional fees will apply. If a client also fails to submit the correct information or omits information needed to create the ordered document(s) accurately, we’re not obligated to include this information after the document has already been started. Our writers immediately commence a new client job so we encourage you to submit all information within 1-2 hours of your payment.

Revision is a major part of our resume writing process.

That’s why we give you up to 14 days to look at your new documents and decide if there’s anything else you’d want to change (based on our experience, we usually only have to make minimal changes, such as replacing words, building up on ideas or condensing less important areas). After 14 days, there’s a small fee for editing your documents. There’s also a minimal charge if you’d like us to prepare another set of resume and cover letter customised towards a new position you’d wish to apply for.

For targeted cover letters or selection criteria, revision period is within 14 days or until the job ad closing date, whichever comes first.

We don’t set any limit to the number of revisions you can make once you’ve received the first drafts for as long as revisions are in line with the agreed scope at the time of booking. But usually, our clients only need 1-2 rounds to finalise everything.

For selection criteria, we only offer revisions to the responses we’ve prepared to address the specific criteria that we had used as our basis for our quotation. Revision requests that are likely for another set of selection criteria (or requests to adapt the initial responses for a new role) shall be charged separately.

All sales are final. We don’t accommodate trial or grace period after purchasing our resume service. But we entertain multiple revisions within 14 days of your receipt of the first drafts.

We’ll work with you throughout this revision period until you’re fully satisfied and confident with your new documents. Excluded in the revision are requests for new resume/cover letter versions targeted towards completely different roles.

When your job is booked with our resume writers, they review this within the same day. They are likely to start preparations right away.

In the event that you wish to cancel a booked job, you need to do so within one hour of sending through your info or purchase of our services on our website to receive a full refund.

If you cancel after this time, and work has already commenced, you’ll be charged the minimum payment (cancellation fee) of $88 or 80% of the total bill, whichever is higher. We’ll then refund the difference.

You can place your order directly on our website. You can make a secure payment through PayPal by using any major credit cards.

Once we’ve received your order, we’ll confirm a turnaround time for you and also ask for additional information, if necessary.

Alternatively, we can send an email invoice via PayPal. You don’t need a PayPal account to process the payment. You can use any major credit cards and then click the ‘Pay Now’ button in the email we’ll send you.

We require upfront payment in full before we start any work.

Simple! Send your resume for a price quote. Or you can begin right away by ordering one of our resume packages. Whichever you choose, someone from our team will contact you within 1-2 hours (during regular business hours only Weekdays, 8 am – 10 pm, and Weekends 8 am – 7 pm, AEST) to begin the next steps in the process.